Disturbing information

I was contacted by a client yesterday regarding the clean up of a bad fight in an apartment.  The woman advised her renter had been smashed in the head several times with a barbell.  She also had some disturbing news about some distant competitors.  She googled on the Internet and found Aftermath Inc. (located in Illinois)  She contacted them for pricing, estimates and information.  They gave little information according to her and told her not to worry about paying for anything because, "we will bill your insurance".  She said they kept reiterating that her insurance would be billed and she would owe nothing.  She said she didn't feel comfortable talking to them at all.  So she continued on her search.

She then found Advanced Bio-Treatment.  I was shocked at what she told me about her conversation with the owner of the company.  The client was told that she possibly infected her whole family with AIDS because she went inside the apartment.  He could not provide an in person written estimate, and the client should make sure whoever does the job has $100 million in liability insurance.  Are you kidding me???? Who has $100 million in liability insurance.  Is this required?  No way. Does he realize that AIDS dies immediately when outside the body and exposed to air?  Any nurse or doctor can validate that.  Since the company is located in Georgia, of course they can't do a written estimate.  Because we are located in Florida,  I did an in person written estimate and was able to verify that there was less blood in that house than a cut from slicing a tomato would have caused.  

Now, because of these ridiculous comments, which the client was able to figure out immediately, every CSC company looks crooked and greedy.  The client wrote down all the information she was told, and who she spoke with.  She was completely pissed off that she got such different stories from the three companies that she spoke to.  

Needless to say the job is ours, and honesty and integrity will speak for itself.  This industry is filled with bad apples and I hope that honesty will prevail.